Key Responsibilities:Lead investigation, root cause analysis, and timely 8D report submission for customer quality complaints.
Manage customer returns and coordinate the resolution of customer claims.
Maintain positive customer relationships; develop and optimize customer complaint handling processes to ensure rapid resolution of feedback.
Analyze customer quality issues, implement corrective actions, track progress, and ensure effective closure of long-term solutions.
Develop, update, and deliver training on quality inspection standards to relevant personnel.
Lead the resolution of internal quality issues; analyze defects, track effectiveness of implemented solutions, and drive closed-loop corrective/preventive action (CAPA) management. Generate quality improvement reports.
Establish and maintain control procedures for non-conforming products (NCP) management.
Participate in New Product Development (NPD) quality planning; track and lead improvement efforts for quality issues during NPD phases.
Evaluate and manage quality impacts of internal changes; ensure quality control throughout the change management process.
Participate in the development and review of key quality documentation (Process FMEA, PPAP, Control Plans).
Qualifications:
Education:Bachelor's degree or higher (preferably in Engineering, Quality Management, or a related technical field).
Experience:3+ years of hands-on experience in Quality Management within a manufacturing environment (automotive, electronics, or industrial manufacturing preferred).
Required Skills & Competencies:
Process Methodology: Proficient in PDCA and Turtle Diagrams.
Problem-Solving/Analysis Tools: Expertise in 8D Methodology, Fishbone/Ishikawa Diagrams, 5-Why Analysis, NTF (No Trouble Found) Analysis.
Core Quality Tools: Comprehensive knowledge and application experience with SPC (Statistical Process Control), APQP (Advanced Product Quality Planning), PPAP (Production Part Approval Process), Control Plans (CP), MSA (Measurement System Analysis).
Statistical Tools: Practical skills using Minitab and interpreting statistical outputs (e.g., Histograms, Process Capability Analysis - Cp/Cpk).
Other: Excellent communication and interpersonal skills (both verbal and written). Strong analytical thinking, problem-solving abilities, and attention to detail. Self-motivated and results-oriented.